Privacy Policy for Family Concierge

1. Zero Advertising & Data Monetization Policy (Strict Commitment)

We believe that family life is private.

• No Selling of Data: We never sell, rent, lease, or trade your personal or family data to third parties, advertising networks, or data brokers.
• No Advertising Use: Your data (including your name, email, profile details, family calendar events, household tasks, shopping lists, and forwarded documents or emails) will never be used for targeted advertising, profiling, or marketing purposes.
• No Ad Trackers: There are no third-party advertising SDKs, tracking pixels, or behavioral analytics tools embedded within our applications.

2. Information We Collect

We collect only the minimum amount of information necessary to provide you with a premium, fully-featured family assistant.

A. Data You Provide Directly

• Account & Profile Information: When you create an account, we collect your name, email address, password, and your role within the household (e.g., Parent, Guardian, Child).
• Family Member Profiles: Parents or guardians can add other family members to the household group. We collect the first name, last name, role, date of birth, and school grade/class for these members to enable features like age-appropriate suggestions and birthday countdowns.
• Family Collaboration Content: To coordinate your household, we store the content you create within the app, including:
  • Tasks, to-do lists, and checklist items.
  • Shared and private family plans or itineraries.
  • Grocery and shopping lists.
  • Chat messages exchanged between family members on shared plans.
  • Profile pictures or avatars uploaded for household members.
• Forwarded Communications & Attachments: If you forward emails, flyer images, school letters, or PDF attachments to your dedicated Family Concierge inbox, we collect these documents to automatically parse and extract calendar events, tasks, and notes for your family.

B. Third-Party Integrations & Connected Sources

If you opt to connect external accounts, we collect and sync the relevant data strictly to display it inside the Service:

• Connected Calendars (Google Calendar, Microsoft Outlook, Apple CalDAV/iCal feeds): We sync and display calendar events. You maintain full granular control over which calendars are kept private to your profile and which are shared with the household.

C. Data Collected Automatically (Technical & Diagnostics)

• Device & Diagnostic Data: We collect device identifiers, operating system version, and system crash reports (via Firebase Crashlytics) to diagnose technical bugs, measure performance, and keep the app stable.
• Log Data: For security, fraud prevention, and system integrity, we log technical details such as your IP address and access timestamps.

3. How We Use Your Information

We process your data strictly to deliver, run, and improve our core Services, specifically:

• Coordination & Automation: Creating your meal plans, managing family tasks, and syncing shared schedules across your family's devices in real-time.
• AI-Powered Parsing: Utilizing secure Artificial Intelligence models (such as the Google Gemini API / Firebase AI Logic) to analyze your forwarded school emails, flyer images, and PDFs. Crucially, these models process your data via secure, private API endpoints, and your family's data is never used to train public foundation models or shared with external parties.
• Service Notifications: Sending push notifications and transactional emails regarding family updates, task assignments, and calendar reminders.
• App Stability: Monitoring diagnostics and crash logs to resolve software bugs and improve loading speeds.

4. How We Share Your Information

We share your data only with trusted infrastructure subprocessors necessary to host and run the Service. All partners must guarantee the same or higher levels of security and compliance as set forth in this policy:

• Cloud & Database Providers: We host our secure databases and storage using industry-standard, encrypted cloud services (such as Supabase and PostgreSQL).
• AI Service Providers: Secure APIs (like Google Gemini API) are used for automated text extraction from forwarded family files.
• Notification Services: We utilize push notification and transactional email delivery networks to send system updates.
• Legal Compliance: We may disclose data if strictly required by a court order, applicable law, or valid governmental request.

5. Security & Data Storage

Your data is highly protected at every level:

• Encryption in Transit: All communication between your device and our servers is secured using Industry-standard Transport Layer Security (TLS/HTTPS).
• Encryption at Rest: All data stored in our databases is protected with robust AES-256 server-side encryption.
• Access Control: Strong firewall protocols and JWT authorization ensure that only authenticated family members in your designated household can access your shared data.

6. Data Retention & Account Deletion Policy (Leaving the Platform)

In compliance with Apple's App Store Guideline 5.1.1(v), we provide a clear, permanent, and straightforward mechanism for users to delete their data.

A. How to Delete Your Account & Data

You can permanently delete your account and clear your personal data at any time:

1. Within the App: Open the app, navigate to Profile > Help & Privacy > tap Delete My Data under the privacy section, and confirm.
2. By Request: Send an email from your registered email address to privacy@familyconcierge.ai requesting account deletion, and our team will process it immediately.

B. What Happens Upon Account Deletion

When you delete your account, your data is processed as follows:

• Immediate & Permanent Deletion: We instantly and permanently delete all your individual personal data, including your user profile, personal preferences, device push tokens, notification logs, read/snooze statuses, and connected external calendar sources. Your auth record is entirely destroyed.
• Shared Family Group Data Handling: Family Concierge is a collaborative family platform. To prevent breaking the system for other active family members, if you choose to leave a household group but other family members remain:
  • The group's shared plans, todos, groceries, and notes are preserved.
  • However, all personal identifiers linking you to those items are completely stripped or anonymized, ensuring they can no longer be associated with you.
  • If the entire household closes its account (or you are the sole member), all shared family group data, plans, todos, feeds, and calendar configurations are permanently and completely deleted from our active database.
• Backups: Residual data stored in encrypted, offline backup archives is overwritten during our normal backup rotation cycles (within 60 days) and will not be restored to active systems in the interim.

7. Children's Privacy (COPPA Compliance)

Family Concierge is a household management tool designed for parents and guardians.

• Parental Consent: Children's profiles can only be created within a family group by a parent or guardian who has verified their own account.
• No Direct Collection: We do not knowingly collect personal contact information (such as email or phone numbers) directly from children under the age of 13.
• Rights: Parents have the right to inspect, edit, or delete any information stored about their children, or remove their child's profile from the group at any time.

8. Your Privacy Rights (GDPR & CCPA Compliant)

Depending on your residency, you possess powerful rights over your personal data:

• Right of Access & Portability: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can edit or update your account information directly in your profile settings.
• Right to Erasure: You can delete your personal data permanently as detailed in Section 6.
• Right to Restrict or Object: You can opt-out of notifications and communication preferences inside the app.

9. Contact Us & Data Protection Officer (DPO)

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@familyconcierge.ai
• Support Page: familyconcierge.ai/support