Question 1

What is Family Concierge?

Accepted Answer

Family Concierge is your household's command center—one premium app that keeps your entire family organized, informed, and connected. Often described as Family Planning on Autopilot, the app places a digital concierge in your pocket to prevent missed events and eliminate painful manual data entries.

Question 2

What are the main features of the app?

Accepted Answer

Question 3

Who is the app designed for?

Accepted Answer

The app is built for busy parents, co-parents, and active households. It is designed to distribute the mental load of managing a household by making daily logistics visible and shared.

Question 4

What devices are supported?

Accepted Answer

Family Concierge is available for both iOS (iPhones) and Android devices. Shared plans can also be viewed as web pages in any modern browser.

Question 5

Is my family's data secure?

Accepted Answer

Yes, security is our top priority. We use industry-standard encryption protocols (HTTPS/TLS) to secure all data in transit between your device and our servers. Inside our database, your family's information is isolated by strict permission rules, ensuring that only authenticated members of your household can ever access it.

Question 6

Do you sell my family's data or show ads?

Accepted Answer

Question 7

How secure is the Google/Gmail integration?

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Question 8

How is my voice data handled?

Accepted Answer

When you use hands-free voice input, your microphone audio is processed in memory solely to translate your voice into text. The raw audio files are discarded immediately after transcription and are never saved or stored on our servers.

Question 9

Can I delete my family's data?

Accepted Answer

Question 10

Where can I view the full Privacy Policy?

Accepted Answer

Question 11

Who is the AI Concierge?

Accepted Answer

The AI Concierge (or Concierge Spark) is a friendly digital assistant built into the app. He helps organize your daily routine, suggest recipes, and coordinate tasks with a helpful and warm personality.

Question 12

What is the "Family Soul"?

Accepted Answer

The Family Soul is a private document that summarizes your household's preferences (such as dietary restrictions, school schedules, and general routines). The AI Concierge uses this information to ensure suggestions and meal plans fit your family's lifestyle.

Question 13

How does the AI learn my preferences?

Accepted Answer

You can give thumbs up (👍) or thumbs down (👎) on daily suggestions. Tapping thumbs down allows you to choose why it isn't a fit (such as "Not relevant" or "Not our style"). The AI Concierge updates your preferences based on this feedback.

Question 14

How does email scanning work?

Accepted Answer

If you choose to connect your Google account, the AI Concierge scans incoming emails for important dates—like field trips, doctor appointments, or payment deadlines—and automatically adds reminders to your feed.

Question 15

What is the Smart Feed?

Accepted Answer

The Smart Feed is your daily dashboard showing today's main events, tasks, and updates. You can swipe left to dismiss items you've read, or swipe right to turn any update into a family task.

Question 16

How do shared tasks and plans work?

Accepted Answer

Tasks can be assigned to specific family members. Each plan also contains a built-in group chat, keeping all discussion and coordination directly attached to the task itself.

Question 17

What are the different types of Plans?

Accepted Answer

Family Concierge supports templates for standard lists (General), shopping (Grocery), buying research (Purchase), dinner menus (Meals), and travel itineraries (Trip). You can easily change a plan's template at any time with one tap.

Question 18

Who can see my plans?

Accepted Answer

You control plan visibility. When creating a plan, you can make it visible to only yourself, select family members, or your entire household.

Question 19

Which calendars can I sync?

Accepted Answer

You can sync Google Calendar, Apple Calendar, CalDAV, and Microsoft Outlook feeds. This places everyone's schedules into one unified dashboard.

Question 20

How do I see who is busy?

Accepted Answer

Every event on the calendar is color-coded and displays the assigned family member's photo or initials, making it easy to see who is doing what at a glance.

Question 21

How does the Weekly Planner work?

Accepted Answer

The planner displays a clean grid for the week's meals. You can drop in recipes, type in custom meals, and automatically add the required ingredients to your shared grocery list.

Question 22

Can the AI help me plan dinners?

Accepted Answer

Yes. The AI Concierge can suggest weekly meals based on your family's tastes and dietary needs.

Question 23

How do I share plans with others?

Accepted Answer

You can generate a secure web link for any plan. Guests, babysitters, or grandparents can open this link on their phones to view the grocery list, schedule, or itinerary without needing to sign up.

Question 24

Can I password-protect shared links?

Accepted Answer

Yes. You can add an optional password to shared links to ensure only invited guests can view sensitive itineraries or details. Disabling sharing in the app turns off access immediately.

Question 25

What are the pricing tiers?

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Question 26

How do I manage my subscription?

Accepted Answer

Subscriptions are managed directly through your Apple App Store or Google Play account, where you can upgrade, downgrade, or cancel at any time.

How Can We Help?

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Frequently Asked Questions

📂 1. General Questions

🔒 2. Security & Privacy (Our Commitment)

🧠 3. AI & The Concierge Spark

📰 4. Smart Feed, Tasks, & Plans

📅 5. Calendar & Scheduling

🍽️ 6. Meal Planning & Recipes

💳 8. Subscriptions & Billing